If the terms of your booking provide for cancellation free of charge, we will transfer a full refund to the credit card that you used for your booking. If cancellation charges are payable according to the terms and conditions of your booking confirmation, we will refund the amount you paid less the cancellation fee. It can take up to 30 business days to process any refund due.
Cancellation terms are shown to the right of the room type name on the hotel page; they are also clearly shown at each stage of the booking process.
Please note that when a non-refundable booking is cancelled, the hotel retains the full cost of booking, and no refund will be payable.