Top 10 Questions
- How do I make a reservation?
- How can I confirm my reservation?
- Can I buy a vacation package/a flight via ZenHotels.com? Can I apply for a visa?
- How can I cancel my reservation?
- How can I change my reservation?
- Do you provide a reservation confirmation on the property letterhead? I need one for my visa application.
Booking a hotel
- Information about hotels presented on Zenhotels.com
- Hotel Star Rating
- What do I need to book a room?
- How do I make a booking for a group of people?
- How do I submit special requests when I book a room?
- How can I make sure that the accommodation I have booked has the exact type and number of beds that I need?
Accomodation and hotel services
- What to do if I arrive at the hotel late in the evening?
- Does the hotel provide additional beds in the room?
- What papers do I need to check-in?
- How do I know if the hotel is pet-friendly?
- When are the check-in and check-out times?
- Is early or late check-in possible?
Booking amendment and cancellation
Payment and guarantee
- How can I pay for my reservation?
- What payment options are available?
- Why do I need to provide my credit card details to guarantee my reservation?
- Why do I need to provide credit card details when I make a booking?
- Is it safe to provide my credit card details to Zenhotels.com?
- If I would like to pay for my reservation at the hotel, do I still have to provide my credit card details to book a room?
Prices
- Does the room price include any meals?
- Is the room price final or do you charge a booking commission?
- Do I have to pay extra for the children staying in the room?
- Are the room prices shown per guest or per room?
- In which currency do I pay for the booking? What exchange rate is used for payments?
- Why is there a strikethrough price next to the actual price of the room?
Business trips
ZenHotels Loyalty
- How can I become a member of the ZenHotels loyalty programme?
- How do I get my points? Can I get points for my friend’s bookings?
- Can I earn points for bookings made using the app?
- How can I find out how many points I will get for my booking?
- When do I get my points and how can I check my balance?
- When can I start using my points?
